Privacy Policy

Information we collect

For business owners: the phone number used to sign in, the business information you submit for your listing, and (if you opt in to lead notifications) your lead notification phone number and SMS consent timestamp. For homeowners: your phone number when you sign in or request help from a trade professional. For all visitors: standard, non-identifying analytics about how the site is used. We do not sell personal information.

Phone verification

We use phone-based sign-in for both business owners and homeowners. By signing in, you consent to receive a one-time verification code by SMS. Message and data rates may apply. We do not collect, store, or have access to any communication between a homeowner and a trade professional after an introduction is made; those communications take place directly between the parties, outside of TradeBooks Pro's platform.

SMS messaging

Trade professionals: Verified trade professionals may opt in to receive SMS lead notifications (Lead Connect), as described in the SMS messaging terms of our Terms of Use. Consent is collected directly by TradeBooks Pro through the consent checkbox in your dashboard, and messages are sent only to our own opted-in users. When you opt in, we record the date and time of your consent.

Homeowners: When you submit a “Get a Bid” or “Request Call Back” request, you consent to receive SMS messages about that request (confirmation, pro notifications, check-ins, and closure). Consent is collected at the time you submit your request. See section 6 of our Terms of Use for full details.

We log all SMS messages sent and received (including phone numbers, message content, delivery status, and timestamps) for service quality, compliance, and dispute resolution purposes.

SMS messages are sent via Twilio, a third-party communications provider. Twilio processes your phone number and message content to deliver SMS on our behalf. Twilio's privacy policy is available at twilio.com/legal/privacy.

How we share information

When a homeowner requests help or a callback, we share the homeowner's phone number and job details with the trade professional(s) matched to that request so they can make contact. This is the core purpose of the service and the only reason a homeowner's phone number is shared. Homeowner phone numbers are never used for marketing and never added to any messaging list.

Mobile phone numbers and text messaging originator opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

We use a small number of service providers to operate the service: Twilio for SMS delivery, Stripe for payment processing (payment card details are provided directly to Stripe and are not stored by us), and Google Firebase for hosting, authentication, and data storage. These providers process personal information only on our behalf and only to provide their services.

Public listing information

Business listings include publicly available information such as phone number, email, website, social media links, and services offered. Some of this information may be collected from publicly available sources. Business owners can review and edit their listing details from their dashboard at any time. If your business was indexed from public sources and you do not have an account, you can request correction or removal by emailing us at the address below. Your lead notification phone number is never displayed publicly.

How we use information

To operate the directory, deliver lead notifications, review and publish listings, process payments, prevent abuse, and improve the service.

Data security

We protect personal information using reputable cloud infrastructure with encryption in transit, and we restrict access to personal information to what is needed to operate the service. No method of transmission or storage is completely secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.

Data retention

SMS consent records, message logs, and lead rotation history are retained for at least four years from the date of the message to satisfy telecommunications compliance and record-keeping requirements, after which they may be deleted. Your listing data and account information are retained as long as your account is active and for a reasonable period afterward. To request deletion of your data, contact us at the email below.

Children's privacy

The service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Your choices

You can edit your listing from your Dashboard. To request access to, correction of, or deletion of your personal information, or to request deactivation or removal of your listing, email us at the address below. To stop receiving SMS lead notifications, reply STOP to any message or uncheck the option in your dashboard (see the SMS messaging terms in our Terms of Use).

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be noted on the site.

Contact

Questions about this policy or your data? Email howdy@tradebookspro.com.