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Privacy Policy

Effective Date: June 17, 2025
 

1. Introduction

Welcome to Ticketeria. This Privacy Policy explains how Ticketeria ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our mobile application (the “App”) available on the Google Play Store and Apple App Store. We are committed to respecting your privacy and complying with applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations worldwide.
 

2. Eligibility

You must be at least 16 years old to use the App. We do not knowingly collect personal data from children under 16. If we discover that we have unintentionally collected data from a child under 16, we will take steps to delete it immediately. Additionally, our App is not intended for children under 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

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3. Information We Collect

We collect the following types of information:

a. User-Provided Information

  • Account Information: Name, email address, and profile photo provided during account creation.

  • Ticket Data: Images of tickets you capture or upload for analysis, including event details such as event names, dates, times, venue information, and pricing.

  • Acceptance of Terms: Confirmation of acceptance of our Terms of Service and age verification.

b. Automatically Collected Information

  • Device Information: Device type, operating system, app version, and model.

  • Log Data: App usage patterns, error reports, crash reports, and performance metrics.

  • Location Data: Collected only if you explicitly grant permission (not currently used for core functionality).

  • Firebase UID: Anonymized user identifier for usage tracking after you accept the Terms of Service.

c. Third-Party Service Data

We use third-party services that may collect data, including:

  • Firebase (Google): For authentication, backend infrastructure, and analytics.

  • OpenAI: For AI-powered ticket image analysis and data extraction.

  • Google Cloud Vision API: For content moderation and SafeSearch screening of uploaded images.

  • Stripe: For in-app purchase processing (if applicable).

  • CachedNetworkImage: For local image caching to improve performance.
     

4. How We Use Your Information

We use your information to:

  • Operate and Maintain the App: Provide core functionality, including ticket processing and account management.

  • Ticket Processing: Analyze ticket images using OpenAI’s AI services to extract event details such as event names, dates, times, venues, and pricing.

  • Personalized Experience: Manage your account and provide tailored app features.

  • Service Improvement: Analyze usage data to enhance app functionality and user experience.

  • Communication: Send important updates about your account or tickets via in-app notifications or email.

  • Content Moderation: Use Google Cloud Vision’s SafeSearch Detection API to screen uploaded images for:

    • Child Sexual Abuse Material (CSAM)

    • Violence, terrorism, adult content, racy content, or spoofed content

  • Legal Compliance: Prevent misuse, fraud, or violation of law and comply with legal obligations.

  • Purchase Tracking: Process in-app purchases via Stripe (if applicable).
     

5. Image Screening and Legal Reporting

To ensure compliance with legal and safety standards, we use Google Cloud Vision’s SafeSearch Detection API to screen user-uploaded ticket images. If an image is flagged as likely or very likely to contain:

  • Child Sexual Abuse Material (CSAM)

  • Violence or terrorism

  • Adult or racy content

  • Spoofed content

We may take the following actions:

  • Immediately delete the flagged image.

  • Terminate access to the App for the associated account.

  • Report the material to appropriate law enforcement authorities and/or organizations such as the National Center for Missing and Exploited Children (NCMEC) or INHOPE, as required by law.
     

6. Data Storage and Retention

  • Local Storage: Ticket images are stored locally on your device unless explicitly uploaded for processing.

  • Cloud Storage: Data is securely stored using Google Firebase services:

    • Firebase Authentication: For secure user login and account management.

    • Cloud Firestore: For encrypted storage of ticket information.

    • Cloud Storage: For secure storage of ticket images.

    • App Check: To protect against unauthorized access.

  • Retention Periods:

    • Account Data: Retained while your account is active. Deleted within 30 days of account deletion.

    • Ticket Images: Stored until you delete them or close your account. Cached images are managed according to your device’s storage settings.

    • AI Processing Data: Temporarily processed by OpenAI for ticket analysis, with no permanent retention of image data by AI services.

    • Metadata: Anonymized metadata (e.g., content flags, timestamps) may be retained as long as legally required or until user-initiated deletion.
       

7. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption: All data transmission uses HTTPS encryption.

  • Secure Storage: Images and data are stored in access-controlled, encrypted databases via Firebase.

  • Authentication: User authentication is required for all app functions.

  • Monitoring: Regular security updates and monitoring to detect and address vulnerabilities.

  • Content Moderation: Automatic detection and deletion of flagged content to prevent misuse.
     

8. Permissions We Request

We request the following permissions to provide core app functionality:

  • Camera Access:

    • Purpose: Capture photos of tickets for analysis.

    • When: Only when you choose to take a photo.

    • Control: You can revoke this permission in your device settings.

  • Photo Library Access:

    • Purpose: Select existing ticket images from your gallery.

    • When: Only when you choose to import from your gallery.

    • Control: You can revoke this permission in your device settings.

  • Internet Access:

    • Purpose: Sync data with our servers and process tickets with AI.

    • When: Throughout app usage.

    • Required: Yes, for core app functionality.
       

9. Your Rights and Choices

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights:

  • Access: View all your stored ticket information and account data in the App.

  • Edit: Update your profile and ticket details.

  • Delete: Remove your account and all associated data.

  • Data Portability: Export or download your ticket images and details.

  • Withdraw Consent: Revoke consent for data processing at any time.

  • Object to Processing: Object to certain types of data processing, where applicable.

To exercise these rights, contact us at support@ticketeria.co or use the in-app help feature.

Communication Preferences

  • Notifications: Control push notifications in the App settings.

  • Marketing: We do not send marketing communications.
     

10. International Data Transfers

Your data may be processed in countries other than your own, including the United States, where our service providers (Firebase, OpenAI, Google Cloud, Stripe) operate. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR, are in place for such transfers to protect your data.
 

11. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers:

    • Firebase (Google): For backend infrastructure, authentication, and analytics.

    • OpenAI: For AI-powered ticket analysis (temporary processing only).

    • Google Cloud Vision API: For content moderation and SafeSearch screening.

    • Stripe: For payment processing (if applicable).

  • Legal Authorities: When required by law or to comply with legal obligations, such as reporting CSAM to NCMEC or INHOPE.

  • CachedNetworkImage: Stores images locally on your device for performance optimization.

Links to third-party privacy policies:

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated Privacy Policy in the App.

  • Sending a notification through the App.

  • Updating the “Effective Date” at the top of this policy.
     

13. Contact Us

If you have questions about this Privacy Policy or our data practices, or to exercise your rights, please contact us:

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